Support

BioOptimiza · Updated October 4, 2026

Need help? Email us at martin@biooptimiza.cl and we'll get back to you as soon as we can.

Frequently asked questions

How do I connect my glucose monitor?

Go to Settings → Devices and follow the steps to authorise your CGM provider. Readings then sync automatically in the background.

How often do I get an insight?

Once a week. Your first insight arrives seven days after the first day you had both glucose data and logged activities, and then every seven days after that.

Why does my insight say there are no conclusions?

Because we'd rather not claim something your data doesn't support. Every relationship we look at needs enough comparable days before we'll show it. Logging your sleep and exercise regularly makes them appear sooner.

Does BioOptimiza give medical advice?

No. The app describes relationships observed in your own data. It is not a medical device and is not a substitute for a healthcare professional.

How do I delete my account?

Under Settings → Delete account. This permanently erases your profile, glucose readings, activities and conversations. It cannot be undone. If you no longer have the app, see how to ask by email.