Delete your BioOptimiza account
BioOptimiza SpA · Updated October 4, 2026
This page explains how to ask us to delete your BioOptimiza app account and your data, what is erased, and what we keep.
Option 1: from the app
- Open BioOptimiza and sign in.
- Go to Settings → Delete account.
- Confirm. Your account is deleted right away.
Option 2: without the app
If you no longer have the app installed, email martin@biooptimiza.cl with the subject "Delete my account", from the same email address you signed up with. For your security, we only act on requests sent from that address. We delete your account within 30 days at most and email you to confirm once it is done.
What is erased
Immediately and permanently, with no recovery window:
- Your account: email, name and password.
- Your health profile: date of birth, sex, height, weight, goals, health conditions, medications and habits.
- All your glucose readings.
- The meals, sleep and exercise you logged.
- Your conversations with the assistant and your insights.
- The connection to your CGM provider, and your plan.
Meal photos are never stored, so there is nothing to erase for them.
What we keep
| Data | How long | Why |
|---|---|---|
| Purchase records: name, email, phone, shipping address, plan, amount and, if you gave it, your RUT (Chilean tax ID) | 6 years from the purchase | Chilean tax and accounting obligations. They are no longer linked to your account and are used for nothing else. |
Providers that process data on our behalf (for example, Anthropic for AI features) may keep copies for their own periods, under their privacy policies. More detail in our Privacy Policy.